1. Can I send a sample of hair to you to make colors?
Yes, you can, but we don’t suggest this, because it will take a long time for shipping, we suggest you can check our color card to choose the right color.
2. How often do I clean my wig?
If you wear your wig every day, at least once a week is recommended. If you do not use it often, wash after a few times use. Please do not store your wig without washing it.
3. How do I clean my synthetic wig?
You can click this link to know the detailed steps.
https://www.raywigs.com/blog/how-to-wash-synthetic-wigs.html
4. Can I use hairspray on my wig?
Yes, but please just choose a water-soluble-made product, this is easy to be washed out.
5. Are there any other styling products available for synthetic wigs?
Yes, we have synthetic wig spray, which is used to maintain a natural healthy sheen.
6. What type of styling tools can I use on my wigs?
Brushes that have single teeth from the base and have bristles that can flex or bend.
Combs with bigger spaces rather than close-together teeth.
7. Clean my human hair wigs and a synthetic wig is the same steps?
No, different wigs have different washing tips, because human hair wigs are 100% human hair made, so the product is different from synthetic wig used.
8. How do I put on and wear my wig?
Step 1: Braid Your Own Hair, And Style It to Make It Stay Flat in Your Head
Step 2: Put on Your Wig Cap
Step 3: Detangle the Wig, and Cut the Lace If You Buy a Lace Front Wig
Step 4: Apply Your Wig
Step 5: Style the Parting
Step 6: Style Your Wig to a Finished Look
9. How do I store my wig?
Store your wig is on a wig stand will keep your wig fresher and maintain its stylish after wearing. Keep your wig in a clean place, away from dust, sources of high heat room.
10. What about cutting, re-setting, and coloring my wig?
We recommended that any cutting, coloring, or rinsing, as well as permanently re-curling of your wig, should be done by us, we can make the color and stylish you want.
11. Can the wig be made bigger or smaller to better fit my head?
Yes, we support custom size, just provide your size to us.
12. How do I take my correct head measurements?
Normally, we need to measure six sizes to find our best fit capsize, here are the details.
13. How does your professional styling service work and what is the cost?
$20 per wig, but if just straighten or curling the wig, for free.
14. Will my wig frizz?
Yes, it is unavoidable, because frizzing is usually caused by excessive steam, like the clothes dryer and any other heat source will cause this.
Frizzing also occurs by friction, such as long hair wigs rubbing against the back of the chair.
15. What’s your service time?
Please contact us anytime if you need help, we will reply to you ASAP.
16. Can I buy or borrow a color ring to find the color that's right for me?
Yes, our website also has the color card, you also can check that.
17. Why do some Look at bright colors cost more than others?
Because bright colors often need to customize, which will take a long time than others, so the price will be higher.
18. What is the most common color of synthetic wig in women?
Natural black and blonde. Natural black is the classic color and blonde is our best seller.
19. What are the most common reasons for hair loss for synthetic wigs?
Incorrect maintenance ways will cause hair shedding, especially using combs with bigger spaces rather than close-together teeth will reduce hair shedding.
20. Which one is better: human or synthetic wig?
If your budget allows, we suggest a human hair wig. There's certainly a major price difference. You could easily spend thousands of dollars on the best human hair wigs available, yet many synthetic wigs can be purchased on even the most modest of budgets.
21. How do I care for my wig?
Hang on your wig when half dry, spray some oil sheen to keep your wig hair shiny.
And then, lay down to air dry.
22. How do I select the right style for my face shape?
OVAL: If your face is narrow at the jaw and the length of your face is about 1.5 times the width, you have an oval face shape.
You’re in luck! Because this face shape is so symmetrical, nearly any wig will work with it. Consider one that will draw attention to your face shape, such as a long bob wig.
ROUND: If your hairline is wide and your face is short, full, and broad, then you have a round face shape.
The best wig for this shape will be fuller at the crown in order to make the face appear longer. Choose a longer style.
HEART: If your forehead is wide and your chin is narrow, you have a heart-shaped face.
A cropped wig or a style with a long fringe will best suit you by helping your face appear more balanced.
LONG: If you have a pointed chin and a narrow face, you have a long face shape.
Choose a wig that will add widths, such as waves or curls.
SQUARE: If your jaw is the same width as your forehead, you have a square face.
In order to soften the sharp angles of your cheeks and jaw, choose a wig that adds height, and focus on soft waves or layers.
23. Do You Do Sample Orders?
Yes, we do.
24. Do You Change Your Price List Often? Can You Share Your WHOLESALE PRICE LIST?
A good hair vendor should not always change the price, make the price be stable.
No discount for 1 piece.
10% Off for any 2 or more wigs, code: RW10.
15% Off for any 5 or more wigs, code: RW15.
20% Off for any 10 or more wigs.
40% Off for any 50 or more wigs.
25. Who Do You Use For Shipping? What Are Your Shipping Time Frames?
We ship your package by FedEx, TNT, or DHL according to your shipping address.
In stock wig preparing time is 2 days, shipping time is 3 to 5 days.
Custom wig preparing time is 15working days, shipping time is 3 to 5 days.
26. Do You Sell Frontal And Closures? Ask What Is Density Level Of Closures?
Yes, we have lace front synthetic wig and machine-made wig, the density is about 200%.
27. For lace front wig, lace part is hand made, and for a machine-made wig is machine-made.
28. How Do You Remove Your Hair Knots?
This you can contact with us in advance to choose bleach knots or not, but #1 jet black and another bright color, we are unable to bleach knots.
29. What Is Your Return Policy For Unsatisfactory Hair?
If you are not happy with the item, you can apply for a refund within 48 hours after receiving your package. And we will reply and solve it within 24 hours on working days.
1. Refund only applied to the orders of the original conditions ( unwashed, uncut, unworn, undamaged, etc. ).
A 2.30% re-stocking fee will be charged for all returns. Besides, if your item is a custom one, 20$ of your total payment as a customs fee will not be refunded.
30. Is There A Compensation If There Was A Manufacturing Issue?
Yes, if it is our problem, we will apply compensation for you.